I finally purchased the complete drilled and slotted brake conversion kit for my 2007 Trailblazer SS that I had been eyeballing for months! When the kit came in I took a quick inventory to ensure I had everything that was supposed to be in the kit. Everything was there and I was immediately impressed with quality and appearance of each component!

After doing the quick inventory check and laying the parts out for prep and assembly, I made the mistake of discarding all packaging..... When I went to install the brake pad retaining clips it was obvious that they were for a different application.

Having worked in a warranty/tech support position for a large power-train manufacture, I knew that with no packaging, receipts, or even part numbers of what I had, I was in trouble..... I quickly snapped a few pics of what I had and submitted a claim on their website (which was much easier than expected). I was actually contacted the next morning by a real life person!

To add to my surprise, they understood the situation that I had put myself in and actually sent me the parts I needed for my vehicle! I received them in just a couple days and they fit perfect.

We are human and mistakes happen, but it's how the people within a company handle those situations that can sink or float a business.

I am very happy with my experience at Rock Auto and will definitely be a loyal repeat custome!

Thanks!