Business Description:
RockAuto, LLC is a family owned auto parts business. RockAuto has been serving do-it-yourself & professional automotive parts customers via RockAuto.com since 1999.
Categories
auto parts
RockAuto.com
6418 Normandy Ln #100, Madison, WI 53719, USA
(608) 661-1376

RockAuto Total Experience

RockAuto Price for Value

Will Recommend RockAuto

David M.

Moncton, NB

RockAuto.com

PARTS MISSING/WRONG PARTS RECEIVED

Hi,
I have purchased Rock Auto parts for the past 3 years - all have been correct and received in good condition - for very reasonable prices except for order #16707475. Ordered 4 only V4510 exhaust valves - only 3 received( 2 in one box and one in the other box). Just received the warranty replacement package with 2 valves , and neither valve is the correct one. There were no numbers written on the two valves that were individually plastic wrapped - but with a magnifying glass I was able to read the valve numbers at the top of the valve stems : One valve is #V4496 and the other valve is #V4336 , neither of which will fit my engine. By the time another set of V4510 valves is received( hopefully the correct valves) my engine project will be two weeks behind schedule. I like the reasonable prices and I do not mind waiting a few days for delivery to my home in Moncton , New Brunswick , Canada. Hopefully you are able to get your warehouse problems corrected soon. - David E. Manuel

comments

We're very sorry this customer first didn't receive one of his exhaust valves and then received incorrect replacement valves. We re-shipped him the correct valves immediately after he called us, without requiring him to return the incorrect valves. The correct valves reached his shipping address in New Brunswick on August 8, the same day he wrote this review. We hope he will give us a try again in the future, given our speedy response to his problem!

RockAuto.com commented on 08/19/2013