Business Description:
5 37 reviews
Categories
home services & furnishings
Bullseye Leak Detection, Inc.
Davis, CA 95617, USA
(916) 760-8944
http://www.bullseyeleak.com

Service

Will Recommend

Total Experience

Amy

Sacramento, CA
Bullseye Leak Detection, Inc.

pricey and "exact" location of leak not found

$325 to come out and pinpoint the exact location of the leak in our pool system. Inspection was made, and quote was over $900 to repair. I was told that location of leak was under the pool equipment, therefore, equipment had to be removed, slab removed, and then the pipe could be fixed, the slab repoured, and the equipment could be replaced. Upon further questioning of the tech., it was determined that the exact location of the leak "might be under the pool equipment, or it might just be under the ground somewhere between the pool filter and the pool equipment." Bottomline, the leak could be anywhere on the line between the pool filter and the pool equipment. To me, this isn't finding the exact location of leak. Further, the labor involved between removing the pool equipment and slab, versus just digging up dirt is noteable, and it would have been nice to know what was truly involved for the repair. But I'm still on the hook to pay the $325 for the "Bullseye" inspection.

comments

As a small, family-owned business, we appreciate any and all feedback regarding our service so we can better serve our customers. Having said that, we mark the best leak signals, using state-of-the art listening equipment. We do not have "x-ray" equipment to see where breaks are underground. The tech on this particular job was the owner. He located the leak under the equipment pad and said that it may be reachable from the edge of the pad, thus reducing the amount of excavation. We never mark an entire line as a leak location. This is not the type of precision work that we expect of our technicians and we would not bill the customer for such a job. Eliminating the concrete work, by excavating at the edge of pad, generally reduces the cost of the repair; however, as the tech explained, such a repair could require that more than one line be rerouted. We do sincerely apologize if this explanation was not clear during your discussion. Please note that if excavation occurs and our marked location is off, we come back free of charge to retest the system. We guarantee our detections and do not expect payment if we do not locate the leak.

 Bullseye Leak Detection, Inc. commented on 05/23/2011
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