Jaren worked very hard in extreme heat, and fixed the problem. During the job, there was a problem with the City of Houston water meter. Jaren was not able to shut of the water. I called the water department & was told they would be out to turn off the water. Jaren was only allowed to wait for the city for 30 minutes, despite my appeals to his supervisor and the owner. It’s funny how they give themselves a 4 hour window to show up for the appointment, but even though Jaren was covered in mud . It was 4:30pm & I find it hard to believe they would dispatch Jaren to another job that afternoon looking the way he did. The end result is that I had no choice but to leave work early & have Jaren out the following day to perform repairs. Jaren was a nice young man, persistent, & got the job done. However, despite Jaren’s efforts, the stubborn/unyielding attitude I encountered on the phone with hi supervisors was a complete turnoff. Also, I felt gouged over the $1168 I was charged...seemed $400-$500 over what it should have been.
Supervisor & owned refused to allow their repairman to wait beyond 30 minutes for the City of Houston water department to come and turn off the water. They fixed the problem but I felt taken advantage of by these people.