I am the landlord of a small complex and I have been using Pann Homes Services for going on 10 years now and they provide me with pretty good service. Most recently they did an A/C repair for one of my tenants and everything went fairly well except the tech didn't know that the A/C was under warranty so he gave the tenant the bill. The tenant contacted me and I contacted the manager, he dealt with the situation quickly and professionally, letting me know that we were covered and it was a mistake. Other than that we haven't had any issues and I will continue to use them in the future. They have excellent emergency response time and service.