Pann Home Services
- Whenever the need for Plumbing, Heating, Cooling, Electrical, Carpentry and Home Remodeling arises; Pann Home Services is on call for you 24 hours a day.
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Kam 's Review
I called Pann for an electrician to hook up a new dishwasher. The scheduling was easy, the people I spoke to on the phone were courteous, professional and friendly. I was arranging this for a tenant of mine, so I was not able to be present during the visit, but I was told the electrician would call me once at the apartment. He did so, and asked a few questions before saying he'd call me back. When he did, his estimate for the job was $550.00! I nearly choked when hearing this and had to ask him to repeat the figure twice. Given that the dishwasher was simply replacing an older model (so all the electrics were in place and just had to be attached), and that the dishwasher was worth $400, I couldn't believe he wanted $550 to do the job. I protested and asked for detail, and was given some vague answer about this and that. I said I was by no means going to hire him for this job. He asked that I pay him $70 dispatch fee. I refused to give him my credit card and said I'd call the office. He tried to insist and I hung up -- I was not comfortable giving this individual my credit card details. I called the office and complained that the quote was ridiculous -- the person I spoke to was courteous but gave no explanation. So I just asked her to charge my card for the dispatch fee and said I wasn't going to use their electrician.
I then called a friend who had recently had an electrician do a job for him, and make an appointment the a few days later with the new electrician. In the meanwhile I received a voicemail from the Pann electrician saying that "after discussing this with his supervisor" he was willing to give me a discount and do the job for $370. No thanks. When the new electrician came, he took a look and said it was a straightforward job. He did the work in 20 minutes, had the dishwasher up and running with no problems, and charged me only $120! This is a reputable and licensed electrician... I told him about the quote from Pann and he too was shocked and said I should complain.
I can come to no conclusion other than the electrician at Pann was unreasonably trying to overcharge me (by over $400!!) for a very simple job. Perhaps the fact that I was not able to be there and that he was dealing with my tenant made him believe that I would feel compelled to accept his absurdly overpriced quote. I will never ever use or recommend Pann after this experience -- this was an attempt at highway robbery!