Business Description:
With more than 35k custom head and shaft options, Club Champion’s master fitters will find the perfect match to fit your swing using Tour-level fitting technology.
5 191 reviews
Categories
sports & entertainment services
Club Champion Columbus, OH
3644 W Dublin Granville Rd, Columbus, OH 43235, USA
(888) 340-7820
https://clubchampiongolf.com/golf-club-fitting/location/columbus

Service

Total Experience

Will Recommend

Tom D.

Hilliard , OH
Club Champion Columbus, OH

delay in delivery is not consistent with commercial norms. Totally unsatisfactory

they must advise customers of the "real" estimated delivery dates , instead of the standard "5 to7 weeks " advise . I have now waited 57 days for my irons . If I had known that I would never have dreamed of purchasing their services. Not in a million years.

comments

Thank you for the feedback. Our average turnaround time for custom equipment is 5-7 weeks, products built by vendors may take longer. That 5-7 weeks is an average and there are certainly instances where it takes less time and some that takes longer. The custom golf equipment that Club Champion built for you was delivered and ready for pickup inside 7 weeks. The custom irons are being built by the vendor (XXIO) and because they are the ones doing the build, we have no control over their production and/or delivery times and are at their mercy for delivery. There are a number of excuses I can offer you, but that simply does not matter as it's not going to get you the rest of your new custom golf clubs any faster. However, I do hope that with this deeper understanding that the delay is on the vendor and not Club Champion would alleviate some of your disdain for our services. We hope that your new custom equipment (that we delivered inside 7 weeks) is performing to your expectations and thank you for your patience.

 Club Champion Columbus, OH commented on 07/27/2021
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