I’m so happy with my new heat pump system! The installers, Mike, Tim, Jeffrey and Jorge were skilled, fast, and professional in every way. The technician, Curtis, was remarkably knowledgeable, a great planner, thorough with attention to detail, and straightforward.

I hesitated about installing a heat pump system. My concerns were the maturity of the technology for an average home, and the level of expertise about installation that could be expected. Every home, especially older ones, has peculiarities (mine had many) that need an informed and creative solution.

Through Ace, Curtis came for a consultation about system replacement. We discussed the modern versions of both conventional AC/furnace systems and heat pumps, modern codes and efficiencies, and those house peculiarities.

He was open about the need to address the ancient and leaky ductwork in the attic and the ductwork under the house (one peculiarity). The problems would have to be corrected no matter the system.

Curtis gave me the information about the make/models of systems that they would install so that I could research performance and reliability. He answered all my questions about how the different systems worked, installation, and dealing with the house peculiarities. He gave me estimates for both system types, and explained the rebate and tax write-offs that could be applied.

I ultimately decided that the smartest choice was a heat pump system. It works great!