Clearwater Systems Hamilton & Missoula, MT

Business Description:

Clearwater System is a leading provider of specialized whole-house or point-of-use water treatment equipment. We are here to help with all of your water needs!

Categories

Water Filtration

Cindy's Review

Service

Total Experience

Will Recommend

Victor, MT

Clearwater Systems Hamilton & Missoula, MT

Love the product! Installers were fabulous! Continuing service is not great.

I love the product I bought from Clearwater Systems Hamilton & Missoula, MT. I liked the installers. I also liked the salesman, who was a smooth talker but seemed very knowledgeable. Unfortunately, their follow-up service is very poor. From the day I signed up for Clearwater Systems until now, I have asked them repeatedly for automatic delivery of the salt. They estimated that I would need refills every five to six weeks but they never brought it. I had to call for a delivery. Then, when I tried to clear up the problem and add automatic delivery to my account, I talked to multiple people in the company in various locations around Montana and even California. Nobody seemed able to help me. After they finally promised to add automatic delivery to my account, the salt didn't show up again and I had to call for a second delivery. I feel like I'm getting the run-around. I also have a bad shoulder and can't lift forty-pound bags of salt. I spent five thousand dollars to get the iron out of my water. The water system works beautifully but the follow-up service is very poor. One of the reasons I chose this company, in addition to them having the best product, was their automatic delivery option. Other companies I've used in the past have all had automatic delivery and that is what I'm used to. I'm very unhappy with Clearwater Systems Hamilton & Missoula, MT. I just want them to do their job.