I live about 40 miles away from Alpine Climate Control, Inc. So when I needed a new furnace, they were not my first choice. I tried to use a couple of local heating and air companies in my town, but I could not get them to come out, or to give me any prices. Their customer service was pathetic. So, I called Alpine Climate Control, Inc. and I was very impressed. They got right back to me, and within a week, I had a new furnace! They did a great job for me!