Business Description:
We stop at nothing to provide on-time service and quality HVAC installation and repair work that gets done right the first time - Guaranteed!
Request Appointment
Categories
heating & air conditioning
Clockwork
One Hour Heating & Air Conditioning
2611 W 64th Ave Unit B, Denver, CO 80221, USA
(303) 323-8149

Service

Total Experience

Will Recommend

David M.

Highlands Ranch, CO

One Hour Heating & Air Conditioning

Could Have Done Much Better!

We have used One Hour for quite a few years. This year, we needed a new AC and Heater Unit installed. Rob, the area supervisor, stated they could install it the following day. We told him we'd need to leave by 4 pm and he "assured" us the install would be done long before that time. Long story short, the techs arrived 1.5 hours later than promised and didn't leave our home until 7:30 pm that night. The installation techs told us that the "employees that sell the AC/Heater Units have no idea how long it really takes to do an "install". We were upset when techs told us that they were not familiar with how to install a heat pump (which we have on our unit). Kind of odd that they'd send techs out to do the install that were not familiar with how to do the job! The techs also did not cut some of the piping on our unitil to fit, as pvc pipes are angled since the the piping was too short. The techs had to revise the ducts on our water heater too and turned the water heater setting to "pilot only". They did not turn the setting back onto heat and thus we had no hot water the next morning for showers, etc. This is poor workmanship and poor planning. We found out that One Hour was short-handed and thus had to "bring in another crew from a different city", to complete the install. We feel that we did not get experierienced techs for our install and thus it took them 9 hours to do the job and we missed going to our engagement that we were "assured" not to miss! Very Sad!