I have used Dander & Daughters Chem-Dry well over ten years now. They just do everything right! I have them scheduled for routine service twice a year, but I have dogs, and a husband, and children, so there are spills, and spots, and stains that come up in between those scheduled visits. But Mike, the owner, always manages to make it out here to save my carpet for me! Even if it requires a special trip. When he has been booked up solid on a couple of occasions, he sends his assistant out, and he also does a very good job. I think Mike has trained his people well, and assures that they will also do a great job. This is a truly wonderful company, with truly wonderful people!