I had family coming into town and having five animals I desperately needed to have the carpets cleaned. The technician, Jeremy, called and asked if he could come early which was amazing since I had to have the animals out of the house. He was amazing! I had all sorts of pet stains and stains from having roommates and whatnot..although he never guaranteed that he could get out the super heavy soiled areas he promised that he would do his best. An hour and half later and he was done! It looked great and I couldn't be happier with the results!