From the second Peggy answered the phone, I knew I would like Brothers. She gave me the sense I could tell her anything (she's used to hearing about all kinds of messes). When Scott appeared at my door two days later, he was friendly, warm, and confident. Only my cat remained nervous. Scott explained what he was going to do, allowed me a little "before and after" view halfway through, and finished the job quickly but extremely well. I will always hire Brothers for upholstery cleaning and will recommend them to anyone who asks.