Business Description:
Offers a wide range of services in Monroe County & surrounding areas such as water heaters, bathroom fixtures, gas lines, sewers and drains, sump pumps & more.
5 1075 reviews
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Categories
plumbers & sewer repair
Pride Plumbing
2425 Brighton Henrietta Town Line Rd b, Rochester, NY 14623, USA
(585) 271-7150
https://www.prideplumbingofrochester.com/

Service

Will Recommend

Total Experience

Thomas B.

Penfield, NY
Pride Plumbing

Extremely professional with high quality work

Ethan Donovan arrived at my house dressed professionally and with a great attitude. Ethan took the time to listened to me explain the problem with my kitchen sink, and then proceeded to inspect the plumbing, diagnosed the problem, and explained to me what was wrong and the measures needed to fix it. Ethan provided a quote with different options, as well as explaining maintenance plan offers. Ethan promptly started work, entertaining my questions along the way, all while wearing protective shoe covers, ensuring his equipment was not all over the place, and routinely cleaned debris during the repair. After the repair was finished, Ethan performed a whole house plumbing inspection and explained the warranty on the work. Ethan is a prime example of a stellar employee, who is not only a Company advocate, but also a customer service champion. Fantastic job!

comments

Thomas,
Thank you for sharing your wonderful experience with Ethan! We're thrilled to hear that Ethan provided extremely professional service with high-quality workmanship. It's fantastic that he arrived dressed professionally with a great attitude and took the time to listen to your concerns about your kitchen sink. We're glad that he efficiently diagnosed the problem, explained the necessary measures to fix it, and provided you with various options and maintenance plan offers.

It's also great to hear that Ethan was attentive to cleanliness, wearing protective shoe covers, keeping his equipment organized, and cleaning debris during the repair process. Conducting a whole house plumbing inspection and explaining the warranty on the work afterward shows his commitment to customer satisfaction and service excellence.

We truly appreciate your business, kind words and your recognition of Ethan's stellar performance. We'll be sure to pass along your feedback to him and the team. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. 585-271-7150

 Pride Plumbing commented on 03/20/2024
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