I was extremely impressed with the technician, Sam S., who showed up on time to address what I believed was a plumbing issue. His honesty was really a very rare treat these days. Instead of giving me a costly bill for repairs I did not need - he investigated, gave me his honesty and pointed out that the issue was simply a dislodged condensation hose! Cost: just the service charge which he was required to charge me, $50 vs. $2,500!! In speaking with him his pride in working for Pride Plumbing was obvious! I would call them again in a heart beat if I ever need their services in the future.