My anguish and anxiety started with a leaky shower and the expectation that I would have to rip out a wall to determine the problem and fix. Pursuant to my personal mantra, "if you want it done right, DON'T do it yourself" so I called Pride. Plumbing prince and artisan, Ken Yonda arrived, assessed the problem, laid out a game plan and quote and proceeded to resolve my problem. His professionalism and expertise is unparalleled, in my estimation. Results were impressive and I am back in the shower business.