SATURDAY night we discovered our hot water heater was leaking and called to arranged for someone to come out. Even though it was after hours Josh answered the phone right away and was able to schedule a time in less than 24 hours. We were extremely pleased with the quickness that they could come out. Josh was so patient and professional when we called back a couple of times to ask questions regarding the pilot light and shut off valves. He walked us through the process on how to drain the tank and made us confident things were secure. Keith arrived early the next morning and quickly assessed the problem explaining everything and answering all questions from our current tank to the new one in a very nice professional manner. He had the new tank in right away and explained what to expect from the new one as well as maintenance. The service was so great from beginning to end that we will always be a loyal customer.