Pride Plumbing sent Steve out to do our job to 1) install a new sink and faucet, 2) reconfigure a washing machine waste water line, 3) install an ice maker line, and 4) install a new main water cutoff valve. Steve was VERY conscientious and did great work even resolving some work done by another prior plumbing company. Steve worked a long day and returned to finish up the second day. We were renovating our new home and the floors were being redone so there was some pretty strong odors he dealt with, but he did not complain at all. We would welcome Steve back to do any future work we might need.

We did not realize (before Steve left) that the sink surround had not been caulked. We called Pride Plumbing back but Steve was not available. We asked for any technician to come back and do that very minor item. They were able to book us a few days later, but then when they arrived the technician said that Ross (the owner) had said the technician would need to charge for this additional work. After having already paid $1600 for the work, this additional charge did not sit well. (The technician was only the "messenger" and not to blame, rather it was management that we faulted.) We voiced our displeasure with the technician, who called back to the office to relay our displeasure. They did go ahead and perform the caulking at no charge. (Apparently the new technician was not given the history of our install and did not realize the caulking was just "completion" of the install -- a lack of internal communication within the company?)

This snafu with Pride Plumbing over this minor project follow-up has soured our otherwise positive experience. We may now have to "update" our family and other acquaintances to whom we had previously related our "glowing" positive experience.