Have not heard from them with less than half the job done three weeks ago. Just received an invoice.
This is not a 'family business.' The 'arborist' has not certification on file with the certifying organization in our area. They were great before the work began and my husband wanted to go ahead. Big mistake. They did less than half the contracted work and we have not heard back from them since Jan 7, it is now Jan 28. Also, they dropped a tree on a rhododendron that is over 25 years old that was a hummingbird habitat we have been fostering for years. This rhododendron also provided privacy for our deck. Now half of it is gone, along with the hummingbirds, who were in mating season. We see fewer baby hummers than we expected to see this time of year. One of the tree cutters fell out of a tree, and the paramedics came. He ended up in Harborview with broken ribs and other injuries.
A few days after this debacle, some wood gatherers came unannounced on three separate visits. We really did not like that as we have young adult daughters and did not like that our address was given out freely and we had these men coming into our private back yard with no notice. As it happened, we were home. We have had not one phone call or email to set up a completion date since, just a bill. We have branches that are posing a danger to our house. We are looking into how to get out of the remainder of the contract, since it appears EastsideTreeWorks has abandoned this contract. This is no family run business. Look carefully at the contract if you consider them. Here is a copy/paste of the exact contract terms.
"Eligibility requires flexibility on scheduling your project, when we are able to combine your project with others in your geographical area.
We will leave voicemail/email if unable to reach you in person, with your scheduled date and a rough time for arrival. Due to the nature of tree work, scheduling is subject to change, and exact arrival times are tentative. Homeowner being present is not required."
They obviously have all their legal stuff covered. They can show up anytime. A month from now....a year from now..you know, 'flexibility on scheduling.' There is flexibility on scheduling, and there is being left high and dry with unsafe trees. This is ridiculous. We have heard not one word. We finally emailed them, and still have heard nothing.
Matt has been incorporated less than three years. He is a kid trying to get rich. I would not hire them again.