I had a similar experience to one other reviewer. The assessor who gave me the quote was fantastic. Seemed very knowledgeable, and offered me a discount as they had a team in the area. He wrote up the work they would do, and it looked good.
The team came out on a different day than I was informed they would, and did a simple structural prune. They did no one of the tree health work that I have been told by the assessor needed to be done, and have been quoted for.
When I called and asked when they were coming out to finish the job, I was told they would sort it out. The next communication I had from them asked why had I not paid their bill.
When I explained I was waiting for the work to be finished the girl asked if the owner could call me back. When he did he explained that I had got a great discount, and they did a really good structural prune. I explained that was not what I was quoted for. He was not prepared to send anyone out to complete the work quoted, even though his assessor told me that if it was not done the trees would die. He offered a small discount.
Eventually I just got sick of talking to him and agreed to pay the reduced amount. Now I am in the market for someone who is prepared to do the work needed.
Dont go near these guys. I understand that not all of their team can be as good as the assessors. But not being prepared to complete the work quoted is not good enough. Money down the drain.