I liked that they fixed the pool cover that wasn't functioning correctly and made it work. The serviceman from Pool Covers who fixed it was very helpful, very nice and very good--and he knew what he was doing. I've been using them for 10 years or more and think that their prices are fine. There aren't too many other choices when it comes to pool cover companies, and they know the cover because they installed it. Some places try to gouge you but they don't: they aren't outrageous My only complaint is that they took a long time for the service call, but my guess is that happened because they were so backed up.