We have had our pool cover for 5 years and they were fine to deal with for installation. Yesterday our cover ripped while we were closing it and it's stuck 3/4 closed. We called for an appointment and have to wait over a week for the rep to come and give us a quote and he said it will take 4-5 weeks for a replacement cover. Here it is summer and now we can't use our pool...absolutely disappointing!!! Wish we had used a larger company so we could actually get service in a timely fashion.