Very dissatisfied with customer service and cost of parts.
Since I had my pool installed ten years ago, Pool Covers, Inc. has been a terrible company to deal with. They had seemed like the natural choice, it's right there in the name of their company. However, from the start, there seemed to be issues and I wish I had gone with a different pool company. I find that I have to replace the plastic guides frequently which I can only get from them and it always takes them a week or two to even come out. They refused to come out on an emergency call and I was forced to find another tech last minute. Everything is overpriced, their proprietary parts cost double of similar parts found online.
Once, I called them to come out and service the pool cover, they were in and out in thirty minutes and in less than two weeks, one of the aluminum pipes to the metal drum was eaten away and broke off. I found it surprising that they would choose aluminum in the first place as it naturally erodes when in contact with saltwater and thought PVC pipe would have been a better choice. Needless to say, I had to purchase and install an entirely new drum.
I am looking into going with another company and would not recommend anyone purchase anything from this company or call them for servicing your pool cover. They're not worth it.