Im a Project Manager and I hired pool covers inc to install a pool cover at a clients home. It is now malfunctioning months later. When I called to get someone out to fix the cover that was installed too tight, they were rude and told me they would call with a schedule in 2 days and most likely could not make it out for 10 days. Where's the customer service? If you install something improperly, you should be apologetic and offer that a tech come and fix the problem right away. Worst customer service! Will not recommend to any of my 145 clients.