I hired Mass Carpet Care to clean the carpet in my living room, and they did a terrific job. They were very friendly and communicaitve and I was very happy that I hired them. It was a pretty standard job, and they put something extra on the area that had animal stains, and it all looks great, now. They called to let me know that they were cgoing to be a couple minutes delayed, which I really appreciated, and I really couldn't be happier with their work. Definitely five stars!