Keith spent time in my home explaining El Capitan that I'd downloaded onto my 2008 iMac after having had Snow Leopard. He also helped me with other facets of my computer which I, as a computer-illiterate, did not understand. After he left, I said to myself out loud: "I'm thrilled; I'm delighted; I'm ecstatic!" This is my first experience with Flint because Apple Genius Bar no longer helps owners with their "vintage" iMacs. I'm unbelievably pleased with my first Flint Audio Video experience.