the ladies in the office are very professional and kind and all the service technicians that have been to my home over the years are always polite ,professional and easy to talk to --they listen to what i want to do as far as placement off new nozzles (i am always making changes to my back yard)and then suggest what they feel will work best based on their experience -they are always correct -cant forget the sales Rep. Brent was why my wife and i originally chose SWAT over other companies we met with .