We contacted AV Domotics after being badly let down by our previous supplier who had performed the initial installation of our Crestron and other systems. I told Charlie and Andy that I was looking for a partner who would work with me to identify and discuss value added services as well as performing the basic maintenance of our systems.

I have found AV Domotics to be extremely responsive. We had a failure in our lighting system. They very quickly got us back up and running swapping out the old unit for a temporary one and sending the old one in for repair (despite being 4 years old it was still covered by warranty).

We had a discussion about possible upgrades to our system. Working with AV Domotics, we identified to possibilities and looked at cost compared to value delivered. As a result, we just upgraded the analog components for our TVs and replaced them with a full digital HDMI resolution. The jump in picture quality is impressive! We also improved access to other services, such as DVD and PC, which are now available from any TV in the house as part of the upgrade.

AV Domotics are clearly very good technically. However, unlike some companies, they have a good understanding of cost, budget and client service. They are not trying to sell you stuff you don't need but are conscious of giving the best solution.