At our second home down in Galveston, another company sold us a streaming service that we were not happy with. It was unreliable and unstable. What I wanted for our primary home was an old school system rather than a fancy streaming service. I called Sound by Design and they were very responsive and easy to deal with. David helped me replace an old multi-disc CD player, a device which can be hard to find these days. He was immediately responsive to our needs and didn't try to upsell us. David helped me locate a piece of old school equipment as he promised and within a week had made an appointment to have it hooked up. Within an hour, it was installed and running. My wife and I have a huge CD collection that we didn't want to get rid of. We've been very happy with our new system thanks to Sound by Design.