Not A Good Experience.
It was my first time working with Sound By Design and I don't believe I will ever be working with them again. While I believe the owner, David, is a good technician he really doesn't know how to conduct his business. I was trying to get an antenna installed for my home, he provided me with some recommendation and I told him that I knew the antenna wouldn't work correctly because of the area I'm located in. He insisted that it would work and I gave him the benefit of the doubt. The antenna was installed, the installation team seemed very inexperienced and sloppy altogether. Just as I expected, the antenna didn't work correctly. David said he would remove the antenna for me but I rather not deal with them going up on my roof again and potentially damaging something more so I told him he could leave it up there but I wanted a partial refund. He was able to give me $500 back, which I really appreciated, but I still was not happy with the situation.