Business Description:
Sound by Design offers custom home audio, surround sound and home theater installation at the most competitive prices in the Houston area.
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Categories
home theater & automation
Sound By Design
12922 Lake Mist Dr, Cypress, TX 77429, USA
(281) 855-0991

Professionalism

Will Recommend

Total Experience

ALLISON W.

Porter, TX

Sound By Design

Still waiting for wall damage to be repaired

I had my sound bar installed on May 3. Shane, the installer, dropped the sound bar and damaged my wall and trim. He contacted David who said he would have his handyman contact me for repairs. On May 12, the handyman contacted me and I advised him what hours the following week I was available. On May 19, the handyman contacted me and advised he had been in an accident and would not be able to do repairs. I contacted David again on May 30 and he said he would hire someone and have them contact me. By June 8 no one had contacted me so I called David again and got the name and number of George, the new handyman. I contacted George and he said he would call the following week to schedule. I received no call back from George so I contacted him on June 24 and he said he was too busy and may not be able to repair my wall and trim. I called David back and he said he would find another handyman. I told David the damage needed to be repaired by June 30. As of this review, July 27, my wall and trim have not been repaired.