The staff at Ascent Audiology & Hearing is so nice, and they make you feel right at home. I always get very personal attention and treatment. Nikki, the audiologist, really knows what she is doing and if there is a problem, she will stay on it until she gets it resolved. I was having a problem with my first set of devices, and after trying to address that she sent them back to the manufacturer and got me a new set. I have not had a problem since then. They are very good people, and I would highly recommend them to everyone!