I highly recommend Alderete Pools based on our first hand experience building a spa on a complicated waterfront site for our dream home on Lido Isle, Newport Beach. Our custom home builder, Mark Reuter of Reuter Homes, did not have a pool builder he was totally satisfied with and therefore sought referrals from other builders and homeowners in our region.

After considerable research, Alderete Pools came highly recommended and bid our job for a high end spa to be built on the waterfront on a VERY tight site condition.

We were impressed with Alderete through the bidding process as Ray Alderete himself was involved in the proposal and design consultation and was very flexible and extremely knowledgeable. What struck me most was the pride that he and every member of his team professed in writing and in person. They gave the sense that this was THEIR reputation on the line and they would do everything possible to deliver a superior pool build and service as well they would only specify the most appropriate and best equipment based on years of experience.

All of this proved to be completely true. Again, our site was very complicated with very tight tolerances and limited equipment areas. The Alderete team was extremely knowledgeable and professional and timely which was key to finishing our new home on time. We chose many luxury elements and functions for the spa including an automatic cover, glass beadcrete interior finish, LED therapy lighting, a large variety of jets and high end equipment. Ray Alderete has tremendous experience and was very confident in specifying the right and best equipment for our use.

They built the spa on time and on budget and consulted on very complicated and specialized finish stone coping and were always available and helpful. But it was the final stretch and troubleshooting that made me believe this truly was a company that cared about it's reputation. The final commissioning was done by Tim Hackett who is passionate about delivering a great build for the customer and quality controlling every facet of the build and final commissioning including walking the owner through everything and then organizing a pool service company to maintain the spa. He was one of my and my wife's favorite people on the whole project. He cares about the Alderete work and goes to great lengths to be sure the customer is totally satisfied. Case in point, we have very large and heavy stone coping and pool cover panels made of hand finished granite that are unusually large and have a complicated removable bracket system. When our automatic pool cover failed (as a result of a needed tweak in the antennae installation which was handled by Coverpools who must install these specialized covers) Tim got the call that our cover was half open and called me numerous times to let me know he would do everything possible to get the cover repaired asap. He asked whether we intended to use the spa and of course I told him that we had our Son's 11th birthday party that night and you could just feel Tim go into action! He coordinated the necessary warranty visit from Coverpools for the automatic cover and when they ran into trouble (and gave up) with the massive granite panels covering the equipment, Tim called and told me that he himself would be coming out to make sure that they would finish the service call THAT DAY on the eve of my Son's birthday. Tim got to the home around 1pm, coordinated with our builder and me and literally stay with another helper from 1pm until nearly 6pm on a Friday night fighting to free up the very large granite panels, overseeing the Coverpools service tech and making sure that everything worked. In this day and age, that kind of service and personal commitment is extremely rare and so are the work ethic and mindset that create it.

I came home later than wanted from the office and in fear there would be no spa for the 9 young boys but, of course, thanks to Tim and the commitment by Alderete (nearly one year after the completion of the spa) there were 9 boys splashing in the spa and having a ball. My wife said that "Tim had just left...and had been there literally all day to make it happen for my Son and our family."

For all these reasons we HIGHLY recommend Alderete pools. They have EARNED this recommend in every way and I am so glad that our builder Mark Reuter found them, that we listened to their advice and that they put their family company reputation behind every facet of the build.

We wish Alderete Pools the great success that they have earned and will not hesitate to be a reference for the company.

Congratulations Ray and team on a fine job.

Edward & Karen Cook, Lido Isle Newport Beach