This company was great! Missy was able to schedule a technician the same day I called. She provided the cost, a description of the tech and stated he would call me when I was next. When the tech, Jeff, arrived, he introduced himself, asked if there were any questions about the price, described what he would be doing and started the procedure. Afterwards, Jeff gave me the instructions to follow after yellow jacket treatment. The entire event was painless. With 600 to 700 in the hive, this is a good thing to be able to say.