Right before I went to bed I noticed it was hot in the house! Never a good sign. The air was not cooling! The next morning by 8 am I was calling around to have someone come see what the damage was. As we al know living in Florida with no AC gets pretty hot FAST. I called two companies and got no solid response for help. I remembered my parents recently had their air replaced and my Dad said the company he chose was great and had genuine people working for them. My dad is old school, so this meant that the company was responsive and reasonably, not trying to just make a buck. I called my mom, I got the number and by 2pm my air conditioning was back on and working and it didn’t cost me my whole pay check! Jay was friendly and informative and the the lady I spoke with in the office was friendly and also responsive. I needed to be here when they arrived and I appreciated the fact they made it all happen before I had to go to work. I would 100% recommend this company. The other companies I called, I still have yet to hear back from. Thank you for your great customer service!!! It may seem small, but it goes a long way. I will go to Ellsworth for all my future needs!!! I have found every revenue to leave this review. They are awesome!!