I am a long-time, very satisfied customer. The person who answers the phone is always friendly, courteous, professional, and helpful. The servicemen are the same. They come when they say they will or call if there is a delay, and they are also friendly, professional, and efficient. I frequently recommend Tim's Quality Plumbing to friends and neighbors. And, I am also always pleased to hear the first person who answers - the recorded voice that says, "Thank you for calling your friendly neighborhood plumber." What a pleasant, friendly voice! Thank you, Tim and all your staff.