When I order from Crystal Findings Inc. they always get my order right. They are always very friendly. I make bracelets and don't order a lot of product but when I do they get it right every time. They ship it directly to me and it arrives on time and is delivered straight to my mailbox. The best surprise about them is that on occasion they send me a special gift just because and have done so twice and it arrived with my order. I definitely recommend their products and services. Their customer service cannot be beaten!