I have been ordering from Crystal Findings Inc. for about two years. I have clients that I ordered the 14kg filled nameplate bracelet. I myself have a nameplate necklace that I wear every day. I have had no issues with the necklace at all. The product arrives in a very timely manner. And this company does everything it can do to make sure that you are satisfied with your purchases. The eight nameplate bracelets that I have ordered have all turned. I sent the first one back and they just cleaned and polished it and sent it back to me. It turned again and I had to send it back. I truly believe that this is an isolated incident for this product only, and not sure if they are using a third party for this product in particular. I have sent the bracelets back and am awaiting a resolution to this issue. I have no doubt that they will resolve it to my satisfaction. Other than this one item and this one incident, I am very pleased with their product and their service.