I had a water heater rupture on a Saturday. Tecnician Tyler came out within 30 mins and assessed the situation for me. He also gave me a quick overivew of my wafer system and where and when to turn things off in emergencies. He quoted me a reasonable price for new heater ( I compared to two other quotes) and came and installed first thing Monday morning. He was on time, and installed the heater with great attention to detail while explaining each step to me. I was very pleased with this service and would call on his service again for sure.