Well Prepared and Competent
I used Black Mountain's on-line scheduling portal to describe my problem and request an appointment. The representative who called back seemed to fully understood the problem, as I described it, and made me feel comfortable that Black Mountain had technicians who were experienced with my specific shower valve brand. They also asked me to send photos of the valve and any other support material that could help them prepare for the appointment and be sure to bring the right parts.....very impressive!
The technician who arrived to make the repair was knowledgeable, courteous and well prepared. He described the work he was doing, making me comfortable that the right steps were taken (and the right parts installed) to resolve the problem. He also left me with a plan of action, in case the valve began dripping again.....which has not been necessary.