I'd had service performed at another property years ago and was satisfied at that time which is why I called them for my recent issue at a new property. For this recent service call the service was better than the first time. They were fast, EXTREMELY knowledgeable, cautious about keeping everything clean even though it was a messy type of job, and excellent communication. They definitely know their trade better than anyone I've seen so far out of all the contractors that have been to the house so far. Their prices were as expected, no gouging even on a holiday week. I also appreciated the extremely sharp call center person who really understood the situation and quickly got me worked into the schedule without any fuss; very kind, caring person. Highly recommend this company and will be using them again soon! Thank you Black Mountain Plumbing!