I set up an appointment for duct cleaning. The earliest was two weeks out. No one showed. When I called, I was told they no longer had our address in their system so we did not have an appointment. The representative said she was sorry. When I rescheduled, the next appointment was an additional two weeks out. They offered to reduce the cost by 15%. I called another company and was able to schedule an appointment for 4 days later. I certainly didn't feel like I was or would be a valued customer.