We had our car in April 3rd to Master Europa because they were the only ones that said they could get to it right away, even though their quote was 4 to $500 higher than Calibre Collision. Also there recommended tow truck charged us 169 just to go between Caliber Collision and master Europa, not a long distance at all. Three weeks later we complained about the delay, and they had torn up the car but done nothing about it. I wrote a review at that time. I noticed all of the older angry reviews that people complained about having their car held hostage were removed. After 6 weeks and after $100 insurance we paid to take our son's car out of storage and use it we complained again and nothing had been done. Parts had been ordered but they were not going to get to it anytime soon we were told. They did at least finally offer us a rental car at that 6 week mark, and after 7 1/2 weeks they said our car was ready. The windshield wipers were installed incorrectly, the temperature sensor was not secured and therefore overheated and died, there were no screws attaching the lower right fog lamp which dangled after a short trip and my husband had to reattach. There was no upper clamp for the lower radiator hose. The right front headlight filled up with steam/water, etc., to which they at least said okay we will replace that. When I requested my hundred dollars insurance money back the owner said I'm sorry we can't do that. They never asked if we wanted original manufacturer's parts as their voice message states they frequently use, and this was all out of our own pocket since the car was no longer under insurance. Then they told us that insurance wouldn't pay for Bowie M Parts. Like I said this was not under insurance! For the last six months or so other people have complained about the delay, but you will not see the reviews. I am copying this review in case they delete it I will put it elsewhere. Please do not take your car here. They may have been a good company at one point as they were recommended by a trusted Source, but over the last six to seven months something has changed drastically for the worse.