I bought my rug from Ayoub several years ago and have always loved it, but the part of the rug which lies in front of the chairs we use all the time had gotten really dirty and stained. I had tried cleaning it myself which helped, but it still looked pretty bad so I called Ayoub. They came out, picked up the rug and took it to their office to clean it. They brought it back a few days ago, and it looks as good as it did when I first bought it! They did a wonderful job and I'm so grateful to them. They also made the process very easy for me. The men who came to pick up the rug moved the furniture off of it, rolled the rug up, then replaced the furniture. When they returned it they again moved the furniture, replaced the rug (being careful to center it on the rug pad perfectly), then replaced the furniture correctly. Great job, and now a loyal and grateful customer! It did take several weeks to get it cleaned and returned, so you want to plan ahead and not wait until a short time before you need your rug to look beautiful to start the process.