Made one call and had my problem solved in 3 days. This was in the beginning of July when it would normally take 2 weeks just for an estimate. Great job by Mr. Mc Sweeney and the crew. Took 8 calls and took over a month to get my permit signed off, and my paperwork. Was promised E-Mail copies, call backs and all the other stuff. I spoke to everyone in the office and finally got Ms. Long, she was a great help. They make it hard on their sales-people. How do I know ? I was a service Manager for a major construction company for 34 years in the Bay Area.