During the late hours of August 13th our A/C unit started making a strange noise. It would come on and off every few minutes and was getting louder. I was afraid it might damage the unit even more so I shut the A/C off completely. After informing my husband what I had done he insisted I call Modern Services right away. I waited until about 4:30 Sunday morning and the call was answered by a pleasant sounding lady. After explaining the situation to her she assured me that a service man would be at our house later that morning. Your technician – Phil… – came and after checking the unit informed me the compressor had failed. It being a Sunday we would have to wait until the next day to get a replacement part.
The new compressor was delivered that Monday and Phil came back to install it in the afternoon. After working on the unit and completing the repair he came into the house to turn the system back on. Before he could get back outside the new compressor failed (a defective replacement?). Needless to say this upset all of us. Phil called your office to explain what had happened and said he knew where he could get another compressor.
The next morning he was back at our house by 8:30 AM with the needed part and in a while had us back in the COOL. Best of all the unit was still under warranty.
Phil is a very conscientious and dedicated technician – caring about the customers he serves. We are especially grateful as my husband is a stroke survivor and the temperature during these days were in the 90’s.
Thanks again to Phil… and Modern Services. You’re Great!