I wish to compliment serviceman Peter and also salesman Rob…for prompt, efficient and courteous service as well as their great patience.
I had an emergency. My problem was a failing air conditioner on a Saturday afternoon when new renters were arriving Monday afternoon. I called Modern Service and the helpful lady promised a repairman before Sunday noon.
Peter arrived as promised and started working on what proved a puzzling AC problem. Peter was determined to (get) the AC working again. He was the model of patience and was great at explaining the various things he was trying. After trying a variety of things it became clear that while my air handler was OK, the outside unit was suffering “too many birthdays,” and while Peter got it going, it failed again after a few hours. Peter said nothing more could be done and he arranged for a salesman to come at 8:00 on Monday morning. I was impressed with Peter.
Rob… arrive promptly at 8:00 am on Monday and began inspecting our system and making pictures. He explained what would fit into my small hall closet and even brought up the Consumer Reports reliability rating on the Rheem AC equipment and compared it to a Trane (which I have in Tallahassee). He did a great job.
Rob arranged for installation of a complete system on Wednesday – the earliest date possible. Fortunately the old AC unit revived enough to cool on Tuesday and my renters were away on Wednesday. There was a little glitch that required attention after that, but it was quickly fixed and my renters did not complain.
As a customer of about 35 years I have always felt that Modern’s servicemen and salesmen were very good and efficient. But I believe Peter and Rob are exceptional. They did a great job for me when I had a real emergency and did so in an exemplary manner. I am very pleased with them and Modern Service.