Our recent ice storm followed close after a heart attack for me. I was worried about my Generac being ready for the possibility of long-duration running in the event of a power outage. Bill came out and, besides completely servicing the generator, showed me how to add oil and to share info with the office in the event of a fault in the system. I appreciated his thoroughness and reassurance. Come to think of it, I have always been happy with my service techs from Allan Dearth. Thank you!