My system wasn't cooling. The fan was running constantly but just blowing warm air. I called Champion AC and had someone come out the next day. The technician, Aaron Christiansen, arrived at the appointed time, was courteous and neat in his appearance. I, of course, was dreading the worst - huge cost and days of inconvenience. Aaron, provided a pleasant and totally unexpected surprise. He found that a spider had crawled into a switch, was burned, and was causing the contact to stay open not allowing the system to work properly. Aaron removed the the burnt remains of the spider and the system kicked on and has been working without problem since. Aaron was even kind enough to waive the $49.99 service call fee due to our long time loyalty and to recognize my veteran status. Thank you Aaron for your honesty and great service. Champion AC is lucky to have someone like you in their family.